Refund and Cancellation Policy

Refund or Exchange

We are not required to provide a refund or replacement if you change your mind. Please choose very carefully when selecting the size, colour and style required.

You are responsible for confirming all furniture dimensions with measurements in your home before placing your order.

If you wish to exchange your unfulfilled order for a different item you can reorder. For example, you may wish to change the item colour, or select a different size.

If you wish to return an item for refund you must notify us within 24 hours of receiving the goods. A Return Merchandise Authority (RMA) will be issued at the sole discretion of Chaise Sofas.

All items returned must be in the same condition as supplied; unused, unassembled, complete with all fixings, instructions and correctly packaged in the original undamaged packaging.

Returned items must be checked and repackaged by Chaise Sofas before any refund will be considered. Please allow up to seven days for this inspection.

Items accepted for restocking will be refunded less a nominal $99 non-refundable delivery charge, if appropriate, and a restocking charge.

Items returned to a Chaise Sofas warehouse will be subject to a 25% restocking fee. Items returned using Chaise Sofas vehicles will be subject to a 35% restocking fee. The restocking fee covers our cost to collect, inspect and repackage the item and make the item ready for a future client purchase.

Any refund due will be returned via the payment method selected at time of order. Cash payments will be refunded by bank transfer; no cash refunds will be issued.

You can request a return here.

Chaise Sofas offers a great delivery and assembly service at a very competitive rate. If you are eligible for a refund for your product due to a defect or when there is no replacement available, the refund will not include any delivery or assembly costs. These services will only be refunded based on their own merit.

If you are not happy with the delivery or assembly service we have provided please complete our Feedback Form and we will do our best to rectify the situation.

This refund policy is not intended to exclude or limit any rights which you may have under Australia Consumer Law.

Cancellations

There is a lot of work involved from when you place your order until you receive your order. Last minute cancellations cost time and money, when we could be passing on the savings to you and other customers.

We are not required to provide a refund if you change your mind and cancel your order. Please choose very carefully when selecting the size, colour and style required.

You are responsible for confirming all furniture dimensions with measurements in your home before placing your order.

Cancellation of unfulfilled orders will be accepted at the sole discretion of Chaise Sofas and will only be considered within 48 hours of placing your order.

Agreed deposits are non-refundable. To cover processing and product handling costs cancellations will be subject to a cancellation fee of at least 15%, or the value of your agreed deposit, whichever is higher. Balance payments will be refunded in full.

Any refund due will be returned via the payment method selected at time of order. Cash payments will be refunded by bank transfer; no cash refunds will be issued.