We provide a warranty up to 12 months from the order date to the original purchaser. The warranty applies only under normal domestic usage and covers all manufacturing defects; workmanship or materials and any transit damage caused by international freight, our third party logistics suppliers or Chaise Sofas transport only.
Chaise Sofas will repair or replace defective parts at our discretion, as deemed appropriate by Chaise Sofas. If we do not have replacement parts we will refund the price to you.
If a defect is found Chaise Sofas should be notified promptly using the Chaise Sofas Service Form. We will be happy to resolve any issues quickly. Appropriate photographs should be attached to the service form to correctly identify the issues and affected parts.
Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the products to be unsound structurally or mechanically, or substantially altering the appearance of the product.
Damaged goods or parts must be returned to Chaise Sofas in the condition received by you with all original packaging.
No liability will be accepted for additional damage caused by delayed notification of the original defect.
The warranty does not apply to any damage resulting from situations including, but not limited to, misuse, exposure to extreme temperature, negligence, incorrect assembly, accidental damage, normal wear and tear, unauthorised repair, or similar actions.
Fabric and vinyl shrinkage or piling, fading, deterioration due to the application of chemical after-treatments, damage due to improper or ineffectual cleaning are not covered under warranty.
Seat cushions are warranted against defects and loss of foam resiliency, under normal use. Do not confuse normal softening and flattening that occurs in all foam products with actual loss of foam resiliency.
Stitching is warranted against slippage under normal use.
Leather and bonded leather fabrics require regular nourishment using a quality leather rejuvenating product, and are subject to normal wrinkles and creasing. The leather grain and patina are a feature of a natural product and are not a defect covered under warranty. Failure of leather fabrics where inappropriate or no treatment has occurred will not be considered under warranty. Do not use bleach, oily substances or strong detergent (including laundry detergents) for cleaning.
If on unpacking your new Chaise Sofa you discover any major defects or damage just complete our Service Form and we will arrange replacement pieces, no problem!
It's a good idea to open the cartons carefully and keep all the packaging until you have assembled and thoroughly checked your new sofa.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You have the right to have goods replaced, repaired or to receive a refund where:
- the goods are faulty
- the goods are wrongly described
- the goods are different from a sample shown to you, and/or
- the goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Reasonable shipping costs to return the original product to Chaise Sofas will be refunded when we consider the goods to have breached a consumer guarantee. If on examining goods returned to Chaise Sofas the goods are found not to be in breach of the consumer guarantees, Chaise Sofas may charge you a fee for examining the goods, and any cost to return the goods to you.
When a service visit is requested, where your location is possible, a call out charge of $150 will be payable. The call out charge will be waived where the goods are found to have breached a consumer guarantee.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in Chaise Sofas reasonable opinion the goods became unacceptable due to fair wear and tear, customer misuse, failure to use the goods in accordance with manufacturer's instructions, or failure to take reasonable care.
Please read the domestic warranty information above before completing and submitting a service request form.
Where you have an issue relating to your order, please immediately contact Chaise Sofas by using our Service Form located at https://chaisesofas.com.au/service.