Customer feedback 2015


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December 2015

"Thank you Gay, and the team at Chaise Sofas! I'm more then thrilled with my purchase, the quality is fantastic. Gay, was especially patient with us during the purchasing period as well. Thanks!!!" - Kim - Silver Sands WA

"Item exactly as ordered and delivered on time as agreed . The sofa we purchased represents excellent value. Highly recommended" - Andrew - Mount Richon WA

"Super comfy and great value, very pleased" - Shane - Maylands WA

"Service was outstanding, nothing was hard or too much - thank you." - Lui - Lathlain WA

"Saleswoman was extremely helpful and stayed open past her normal hours to allow us to look at the sofa. Purchase was simple and easy and delivery was prompt and easy. Assembly was simple but 1 piece was labelled incorrectly which didn't take long to figure out but could have confused others." - Patrick - Lesmurdie WA

"Very good value, comfortable sofa that fits our space perfectly. Easy to pick up and load in my car with Gay's help. Assembled it myself in 1 hr. Thanks!" - Louise - Mount Pleasant WA

"Very happy" - Tegan - Bayswater WA

"Basically happy :-) We have 4 [adjustable sofas] and two are next to each other. They appear slightly different heights which is mildly irritating but no big deal :-) Many Thanks." - Gareth - Yangebup WA

"Customer service was very good. Very nice product, very simple to install, but had a small cut in it on the bottom of the chaise. May want to consider changing the layout for receipts, I would try send a pdf with all the details on 1 page, makes it easier for tax return for the customer and a bit easier for printing. Doesn't give option to say NO for 'may we use your feedback as testimonial on our website'." - Srda - Perth WA

Thanks for your feedback and for your kind comments on our customer service and products. Your feedback is very relevant; our automated email does meet all the requirements of a tax invoice 'tho we acknowledge it doesn't meet with normal commercial expectations. We're happy to send a PDF invoice on request. Thanks to your feedback we've fixed the glitch on our feedback form allowing customers to select 'no' for using their feedback on our website. We appreciate your time, and your business! - Chaise Sofas

"Recommend Chaise Sofas great product and value for money .Excellent service, delivered on time. Easy to assembly. Looks great. Very happy with product." - Michelle - Kelmscott WA

November 2015

"Great design chaise and assembled with ease. Very satisfied with the service provided. From helping with choices to loading up the ute, the team was very helpful with their advice and their suggestions. Would go back." - Mario - Nollamara WA

"Good service, home delivery provided at a small fee. Enjoying sofa, good value for money. Thank you." - Lidija - Currambine WA

"Amazing! Great service at time of purchase, easy delivery, and so simple to put together! The instructions could have been a little bit clearer, but the video helped. Thanks so much!" - Carlie - Success WA

"Great value in both money and product, easy to assemble and great to have option to mix 'n' match. Staff were so accommodating to my requests." - Natalie - Banjup WA

"Awesome service. Fast delivery." - Krissy - Aubin Grove WA

October 2015

"We love the sofa. Its comfortable and more than I expected in terms of quality for bonded leather. Good customer care in setting up delivery time and on time delivery plus the delivery guy was lovely. He was very helpful with the instructions and explained what I needed to do in terms of care too. The assembly was easy to do. I used their website link for help in assembling. Looking forward to using the sofa for a long while! I will be definitely recommending Chaise Sofas to my friends!" - Christine - Inglewood WA

"Excellent service from everybody that I dealt with. Amazing value for money and really comfortable. The flat-pack design meant it took me about 2 hours to build the sofa, but it was well worth it considering the amount of money I saved compared to the offerings from your competitors. Will definitely recommend Chaise Sofas to friends and family." - Ryan - Westminster WA

"Great service guys!!!!! Fantastic Sofa and great pricing. My mum in NZ couldnt believe how cheap for top quality. Many thanks." - Jason - Willetton WA

"Amazing service. Very helpful. Wonderful after sale service. Lounge looks fantastic." - Leanne - Maylands WA

"Thank you for our new furniture, the team at Chaise Sofas were great to deal with and our new sofas fit beautifully in our home." - Helen - Warnbro WA

"Friendly service, quick email response. I've recommended you to others." - Jake - Carramar WA

"Great quality sofas at great prices, excellent service from Gay and Merv. Easy to assemble." - Michelle - Ravenswood WA

"Thanks Gay for being accommodating when I "popped in" the other day in Bayswater. Had a solution for our "space" within 15 mins and looking forward to our new sofa." - Leah - Inglewood WA

September 2015

"Thanks for your great service. We all love your sofas" - Hanna - South Perth WA

"Excellent! Great customer service and easy to put together! Absolutely LOVE my new couches! So modern, comfy, stylish & affordable. GREAT Buy!" - Cherri - Baldivis WA

"So very happy with our new couch! By far the best value for money we've seen. It was easy to unpack and put together. All up a fantastic experience; staff were polite, friendly and organised, nothing was too hard for them.Thanks so much!" - Kobi - Joondanna WA

"Excellent service from order to completion . Well worth every dollar paid. The first company I have met since arriving in Australia that work around the customer. Very friendly and helpful. Will recommend." - Sally - Churchlands WA

August 2015

"The smile on my family's face is priceless which has come because of you. Once again thanks" - Hardeep - Canning Vale WA

"Very happy, good value & nice design" - Graham - Secret Harbour WA

"Such great service and helpfulness...especially from so far away!" - Courtney - Mulla Creek NSW

"Great sofa and fantastic service all round. Very polite in both correspondence and face to face. Will recommend to friends and family" - Lee - Baldivis WA

"Very happy with the sofa which is very comfortable" - Nick - Roleystone WA

July 2015

"Very comfortable huge sofa! Big enough for all four of us to recline. Easy to put together and great service......I ordered at 1pm and it was delivered at 5pm! - Julie - Duncraig WA

"Asked to visit Bibra Lake warehouse and was accommodated without hesitation. Ordered the sofa and it was delivered on time. Excellent service. Would recommend to anyone. Great service and great sofa" - Jayne - Port Kennedy WA

"We are so pleased with the Family Chaise - we really love it!" - Megan - Quinns Rock WA

"Your service was brilliant. I ordered one day and my sofa bed arrived the next. It really helped me get ready quickly for last minute guests. Couldn't be faulted" - Jennifer - Ascot WA

"Great service, excellent feedback" - Nabeel - Morley WA

"Excellent!" - Jason - Nollamara WA 

June 2015

"We purchased the "Chalbury Adjustable Sofa Set". Very comfy, couldn't ask for more! Staff was very friendly and I picked it up right away. Very easy to assemble! We will definitely go back to Chaise Sofas for our next order" - Mary - Balga WA

"Thank you guys! Super prompt service, great sofa and after sales service fantastic" Tanya - Broome WA

"Excellent value for money. Good design and colour scheme, exactly the style we wanted and looks and feels good quality. Flat pack is a good convenient bonus. The staff were very helpful, and accommodating. We are very happy with our purchase" - Rob - Kalamunda WA

"Great value for money and easily organised purchase" - Mikaylie - Wattle Grove WA

"Sofa was packed well and delivery was organised with professionalism. Sofa is going great so far, very comfortable and lightweight. Love the design" - Wendy - Girrawheen WA

"Absolutely amazing customer service! My sofa was securely tied onto my roof rack, after it didn't fit in my boot" - Jo - Lesmurdie WA

"Very good service, they came in to meet us there and delivered only a few hours later. The delivery man was exceptionally polite and knowledgeable on everything from the best way to open the box, to how to put it together" - Deanna - Perth WA

"Wonderful customer service, staff are very helpful and kind. Fast delivery and great value for money, for quality sofas" - Mirella - Dianella WA

"Great service and really helpful" - Ty - Medina WA

May 2015

"Thanks Chaise Sofas team. Nice comfy sofa and quick response to our calls. Great customer service. Yes, great value for money as well" - Pooja - Wilson WA

"Great price for a great lounge suite. Delivered very quickly by a lovely, polite and helpful driver. The owner was very friendly and helpful too. I would definitely recommend Chaise Sofas to my family and friends" - Kim - Leda WA

"Excellent service" - Clayton - Gooseberry Hill WA

"We were very happy with the helpful service, not to mention the discount. The ottoman is great and is a perfect fit for what we needed" - Belinda - Hocking WA

"Thanks for all the arrangements. The sofas are great" - Noor - Nollamara WA

"We found the customer service excellent from the shop front to home delivery. Component assembly was simple with support offered if required. Great value for money!" - Reza - Atwell WA

April 2015

"Excellent value for money. Well impressed with the sofa, didn't mind putting it together as it means I can easily take it apart if I ever move rentals. Wasn't many parts to it either; really easy to assemble. Customer service was pretty good and the lady at Irvine street was AMAZING!" - Haroon - Nollamara WA

"AAA+++ SERVICE,COMMUNICATION & VALUE FOR MONEY. From the moment we entered the warehouse, taking measurements, asking several questions, finally making up our mind and taking delivery we received 100% attention and service. The lounge was very easy to assemble. Would recommend and purchase again from Chaise Sofas for sure. THANK YOU for ALL of your help!" - Olivia - Woodvale WA

"I have not collected my sofa yet, but I have received great customer service so far. Staff members are very friendly and helpful. From visiting the showroom I am very impressed with the sofas. Can't wait to collect my order" - Megan - Wanneroo WA

"Easy to deal with and flexible with pick up. Value and ease of assembly and hope fully long lasting" - Shane - Ashfield WA

"Very good quality! Very good customer service! Very easy to build! I couldn't find anything else better value for money! Thank you guys!!! Very happy" - Ricardo - Leederville WA

"It was a quick straight forward deal, comfortable and good design as well. Also excellent customer service" - Dennis - Dianella WA

March 2015

"Thank you for the prompt delivery and excellent service. Setting up the sofas was easy and hassle free" - Wendy - Harrisdale WA

"Loving my new sofa. Fits perfectly in my family room and lived up to its description. Delivery was quick and hassle-free. Great value for money too!" - Janina - Beckenham WA

"Very good value" - Daniel - Bayswater WA

"Thanks very much for organising this sofa and its delivery. Staff were fantastic to deal with, and the Delivery driver was also great and very helpful. I'm yet to set the sofa up as I'm moving, but the high level of customer service provided leaves me with no doubt that the sofa will be lovely. Very appreciative of Chaise Sofas friendliness and efficiency" - Joanne - Marangaroo WA

"Very good service" - Phalla - Maddington WA

"Beautiful Sofas. Reasonable price. Excellent customer service and friendly team. Thank you" - Sultan - Kardinya WA

February 2015

"Excellent service from start to finish. Was able to view and take it home straight away, with help from the staff loading it into the Hilux. Easy instruction on how to assemble compared to Ikea. Value for money. Our family love the sofas, the quality and the look. My partner is impressed (he used to make sofas) Will definitely go back" - Mata - Wellard WA

"Excellent sofas.  My family and I are enjoying it" - Jude - Baldivis WA

"Perfect sofa, great price, staff very friendly" - Stephanie - Maylands WA

"Loved that the sofa was in stock and easy to assemble and all colours were available" - Erin - Thornlie WA

"Helpful and friendly staff. Great sofas" - Shane - Baldivis WA

January 2015

 "What a fabulous range of lounges you have on display. The lounge we bought looks fantastic in our front room. Service was 10/10. Will definitely recommend family and friends visit your show room" - Twila - Beechboro WA

"Amazing help, nothing was too hard and made sure my purchase was exactly what I was after. Great Customer service" - Tamika - Carlisle WA

"Dealing with Chaise Sofas was an absolute pleasure. I purchased a sofa for my son and daughter-in-law and it was such an easy process even though I was calling from Sydney. They were so helpful and kept me well informed all the way through. The sales lady in particular was so delightful and I would certainly recommend and use them again. Thank you for everything"- Janine - Edgewater WA

"The sofa is excellent value for money. It suits the small space we use it in. It was easy to set up. Staff at the shop were very comfortable to deal with, not pushy, and did a great job. Thanks" - Greg - Willetton WA

"After assembling our purchase we discovered a minor issue. After contacting the service department, Chaise Sofas promptly came to our house and rectified the issue with no fuss at all. We are now extremely pleased with our purchase. Thanks" - Peter - Forrestfield WA

"Thank you. Ordering this sofa for my new unit was a breeze. I'm moving to Perth & know nothing of the area, so when I rang up with some questions about delivery times the woman I spoke to couldn't have been lovelier or more helpful. She was absolutely delightful. I'll definitely be returning to purchase high quality lounges for our new dream home. But this lovely little lounge will do perfectly & brighten up all our heavy dark wood furniture as we explore the coastal suburbs deciding where to buy a house. Many thanks & top job!" - CK - Scarborough WA

"Great service, great product, good value for money, very respectable business model, nice showroom. Will definitely recommend. Instructions were perfect. Thank you" - James - Fremantle WA

"Very friendly staff. Polite and made us feel welcome!" - Bronwyn - Trigg WA