Customer feedback 2016


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December 2016

“Really good value for money. The couch cushions look slightly different than in the online photo but I am still very happy with it. Very easy to shop with Chaise Sofas and the lady who sold me the couch was very friendly and helpful. I absolutely love the new couch and it fits perfectly in my apartment. The couch is super comfortable as well.” - Danny - Rivervale WA

“Excellent service, next day delivery. Very Comfortable Chaise Sofa setting and reasonably priced.” - Peter - Parkwood WA

“Easy to shop and no dramas. Fast and reliable on their delivery. Friendly staff.” - Dennis - Ellenbrook WA

“Excellent, honest, friendly advice service. Non pushy sale tactics. Value for money product. Good Product design and appealing with easy assembly. Quality of product and on going service is yet to experience.” - Jonathan- Ballajura WA

“Excellent salesmanship - made the effort to meet us on a Sunday after business hours and after offering us a discount and free delivery we had to say yes!.” – Rowan - Perth City WA

“I am very happy with my chaise sofa. It is the perfect size, was easy to put together, was delivered on time. The staff were all friendly and helpful. Happy to recommend them or go there myself again.” - Christine - Kiara WA

“I am thrilled with my furniture. It was quick and easy to order and delivered by amazingly helpful people. It looks awesome in my house and I'm looking at my next purchase from Chaise Sofas now. It is great value for money, easy to assemble and looks fantastic..” - Raelene - Stirling WA

“All good overall. Thanks for opening up on Sunday.” - Amy & Ian - Leeming WA

“Great service, excellent value for money, easy to put together. Many Thanks.” - David - Leederville WA

“Friendly and professional staff.” - Babak - Mosman Park WA

November 2016

“I recently purchased a sofa lounge from Chaise Sofas, they provided excellent customer service and very prompt delivery (same day) thank you very much for your most excellent service. ” - Davina-Lee - Rivervale WA

“Amazing couch.... looks elegant. Top delivery. Fast. Lovely staff.” - Marie - Eglinton WA

“Great service and range.” - Peta - Roleystone WA

“It was an absolute delight to deal with your company. Customer service second to none and my new chair is wonderful.” - Susanne - Bayswater WA

“Great product, easy to assemble, sales people and delivery man were helpful and friendly, overall a great experience.” - Anon - WA

“Fantastic service product is ok. Happy overall.” - Gavin - Success WA

“The service is really good and easy to assemble.” - Saran - Innaloo WA

October 2016

“Product exactly what we were looking for, good value for money, easy to assembly, friendly staff. Over all: Excellent.” - Peter - Warnbro WA

“Thank you to the lovely sales ladies. The sofa was super easy to assemble and looks fantastic.” - Arsham - Mount Pleasant WA

“Everything in all aspect was ecelent (sic). Thank you. I will mension (sic) to friends when ever subject arise” - Tufan - Kingsley WA

“Couldn't fault the customer service and helpfulness of the staff with ordering and collection process. As for the sofa bed itself I'm not amazed at the quality of it. I know it was only $299 but the material doesn't look the same as the showroom version (it's a lot more shiny and has more of a two tone look) and isn't sewn properly in one or two spots. Also not as "cushiony" in-between sections like the showroom one (maybe because its been flat packed). No big deal but thought you may appreciate the feedback. Thank you! As I said apart from that I can't fault your service and the sofa bed will serve it's purpose in our study, so all good! Kind regards.” - Anon - WA

Yes, we always appreciate customer feedback - thanks! As the sofas are tightly packaged we don't get to see every one, so we always ask customers to tell us if something is not quite right. The display sofa has been out of the box longer so has 'relaxed'. We're sure that after a few days yours will match the display sofa. Let us know if you have any concerns. - Chaise Sofas

“Great value. Amazing service :) Extremely happy with the sofas and they were so easy to set up!” - Matthew - Maylands WA

“Perfect sofa for our needs. Just fit in a very small room. Similar size as previous sofa bed of unknown make...and this one is more comfortable with no gap in the middle. Thanks! ” - Scott - Subiaco WA

“Excellent customer service staff are very nice to customer, delivered at exact time you promise.” - Jane - Crawley WA

September 2016

“Excellent customer service great staff.” - Pooja - Rivervale WA

“Good price, good quality, nice customer servis (sic), fast delivery. Happy with you guys.” - Medhi - Spearwood WA

“Was excellent customer service, product is good & delivery in time.” - Muhammad - Belmont WA

“Excellent service! Many thanks, we appreciate it!” - Julie - Morley WA

“Very good friendly staff and always very happy to help, I'm very please with my sofa from these guys and with Next day delivery I was more that happy. Sofa looks great and would shop here again.” - Ash - Carlisle WA

“Found this by accident and was very impressed with the products and price. Decided to check the warehouse out and didn't even bother to go elsewhere, bought our sofas there and then. Julie who served us was most helpful, not pushy at all. Deal done in the morning, sofas delivered by James (very polite young man) in the afternoon. The sofas were very well packaged. We thought we were missing a cushion and Merv was all ready to replace it. But it was our oversight, it was moved into another room while we tackle the mountain of packaging! Very professional team, excellent value and very good product. Will definitely recommend.” - Lesley - Belmont WA

August 2016

“After shopping around I found your product was definitely value for money. It was easy to assemble and the whole process of purchasing, paying and collecting was trouble-free. However, we were most impressed when we did have a bit of trouble with one chair and after contacting your office and explaining the problem, a technician came out the same day and within a short time had it fixed. Also impressive was the fact that he had a new chair on board and was happy to replace the broken one if he couldn't sort it within a short time. That's what I call, not good service, but GREAT SERVICE. Thanks Chaise Sofas. You can be sure we will recommend you to all our friends and family. Mum and Dad are so pleased with the chairs. We cannot thank you enough.” - Alison - St James WA

“Very happy with my purchase. Easy assemble of product. All correspondence with staff was positive. Special thanks the delivery man for helping me get the boxes up 3 flights of stairs. Champion.” - Luke - Victoria Park WA

“Staff service is good! Price is very good! Also, design is good! However, I have purchased brand new one but two cushion of back have some sticky like bond. I have tried remove by towel with water. Unfortunately, I couldn't remove sticky one so I would not like to recommend this sofa.” - Hyojun - Rivervale WA

Hi Hyojun. Thanks for your feedback, and thanks for letting us know you liked our staff, price and product design. We're sorry to hear things are not quite right with the back cushions on your sofa. If you could complete our quick and easy service form at service.chaisesofas.com.au We will investigate the issue and if appropriate arrange repair or replacement.- Chaise Sofas

“Staff was very helpful and pleasing service skills. I bought black leather sofa for a good value. Thank you Chaise Sofas.” - Basanta - Burswood WA

“Great value for money, very happy with purchase. Would have been good to know that they come flat packed, but managed to put them together easily. Took me about 30 mins to do both sofas. Thanks very much, will be recommending you!” - Philippa - East Fremantle WA

July 2016

“The staff customer service was excellent. Everyone was polite and friendly. The product is fabulous. It is value for money. Overall, I am most impressed. Thank you.” - Marie - Beechboro WA 

"It's been a pleasure doing business with Chaise Sofas. Will recommend you to my friends. Regards." - Gerry - Alfred Cove WA

“Thank you for the prompt delivery and very professional attitude. We are very happy with the overall experience.” - Ana - Palmyra WA 

“Very friendly and most helpful. Could not have been happier with the service and delivery was right on time. The courier used to deliver the sofa texted me during the week confirming delivery times and when he turned up I found him to be very polite and friendly.” - Tony - Padbury WA 

“Sofa is very comfortable.” = Julia - Huntingdale WA 

“Great job guys from sales to delivery, a little confused with the delivery, but all ended well. Unit put together by meccano experts in 45 minutes. Thanking you.” - Julie - Gwelup WA

June 2016

“My husband & I were very happy with your attitude and service. We are enjoying the chairs which fold out to make a sofa bed. They are very practical. Wishing you all the best.” - Phoebe - Attadale WA

“I was very impressed with everything about my Chaise Sofas experience. My sofa was selected in the morning, with the personal assistance of the team, and delivered and assembled in the afternoon of the same day! That would never happen with some of the larger furniture stores. The price was fantastic. The sofa I selected fits perfectly into the room space and is wonderfully comfortable. The only thing I need now is more time to put my feet up!” - Tracey-– Maylands WA

“Good service, good price!” – Emily – Beaconsfield WA

“Very happy with our purchase. The service was great, very happy with the price. The organising of delivery was great, and it was very easy to assemble. Have already recommended to family and friends. Thanks.” - Natasha - Roleystone WA

“You will not find a company that offers better customer service than this one. We ordered a couch and when it arrived, it was quickly assembled, and we realised it was much too small for our needs, which was entirely our own fault because we did not read the dimensions properly. I called the company and they were so understanding and helpful and on the same day we had a different couch delivered which is of excellent quality. T the delivery man, was very helpful and professional and came over at 7 PM on a Friday night to make sure that we could have a couch for that evening. When we had some difficulty setting the couch up, I called Chaise Sofas on a Saturday afternoon and they talked me through it in a very helpful and patient way. We are so grateful to this company for helping us and offering assistance when we were not happy with the initial product. Thank you guys very much!” - Sarah - Claremont WA

“We bought the Branksome Chaise, price was fantastic, the customer service was exceptional. The chaise itself is perfect for our rumpus room just hope cushions get softer with use as the seats are on the firm side. All in all though extremely pleased with our purchase and the service.” - Elaine - Karratha WA

“Hi we bought our chaise Ferndown last weekend. My husband put it together no problem. Very happy with contact via phone, choice of lounges, service, cost and product. It was friendly, quick and efficient. Thank you very much.” - Sandi - Carlisle WA

May 2016

"Thank you for our lounge. We absolutely love it and it fits in our space perfectly! The delivery man was happy and enjoyed his work and took care when delivering our lounge in our home. The product is very well designed and we feel was great value for money. Thanks again and I'm glad we came to see you." - Fran - Landsdale WA

"Great product design. Love the couch, easy to assembly :) Good value for money and good service. Thank you" - Mary - Osborne Park WA

"Excellent....Very happy with the product and service." - Kalpesh - Bayswater WA

"The ease of ordering, customer [service] was great - very friendly people to deal with. Was easy enough to assemble with the instructions provided. Initially thought the price was too good to be true but was a bit disappointed by quality of product, even though could see the chaise's online (assembled) before purchasing, was not exactly what I had expected - was very flimsy and hard in comparison to the last lounge we had of same design" - Lucinda - Northam WA

Thanks for your feedback. We're glad you like our customer service and found the sofa easy to assemble. Yes the cushions can seem quite firm initially. This is due to the inner-sprung cushions used, rather than just foam. We're confident that once you get used to the sofa you will enjoy the look, feel and value for money. - Chaise Sofas

"Easy to assemble,clever design at a reasonable price, fast delivery and it looks fantastic" - Ivan - Orelia WA

"Thankyou for your assistance when I purchased my cushions this week. Although very difficult to choose colours/styles etc away from the furniture they needed to match with, your suggestions and help was very much appreciated." - Cheryl - Canning Vale WA

"I would like to thank you for an excellent customer service! Unfortunately the corner of the sofa was damaged when we opened the box but after completing the service form and speaking with the staff, the new part of the sofa was delivered within the same day even though it was Sunday. The sofa is very comfortable to sit on." - Outi - Heathridge WA

"Team Chaise Sofas you are the real deal. Delivered today my purchase [of] the stunning Tyneham Modular Chaise in Oatmeal comprising two chaise lounges and one chair. The quality is amazing. They are truly beautiful pieces in my lounge. Customer service was outstanding. James the delivery driver, one of the most helpful guys you will ever meet, was beyond helpful, and caring for my chaise lounges and chair, and the care he takes is second to none. I will highly recommend Team Chaise Sofas to everyone I speak to or sits on my suite. Thank you all so so much. Such a pleasure to buy something and be made to feel special from beginning to end. Chaise Sofas you definately know how to care for your customers. To Merv, James and the team at I highly recommend anyone looking for quality goods and impeccable service look no further than Chaise Sofas. Thank you all so much" - Christine - East Victoria Park WA

"I ljust love my new sofa. I looked at lots of sofas in other shops but this was the best in size quality and price. Service and showroom were fantastic. I recommend this company to any one. Do your self a favour and go and buy" - Helen - Thornlie WA

April 2016

"Great Customer service, face to face service and great recommendations from staff. Picked up our couch today and it was very easy to set up, also staff gives you an induction how to set it up, and they loaded it safely and efficient! Would strongly recommend Chaise Sofas to friends, and would like to purchase another sofa one day! Definitely value for coin you pay." - Joel - Osborne Park WA

"The lounges is beautiful and comfortable but its not flexible. It only sets to the left not the right. We followed instructions and watch the video demo but it does not do what was mentioned. We are a bit disappointed in that." - Anon - WA

Thanks for taking the time to send through your feedback. We're glad you like your new Chaise Sofa. Sorry you've found the assembly difficult. We assure you the sofa can be set up with either a left or right hand chaise. Please call 1800 763 228 option 2 to speak with our assembly team who will be happy to talk you through how this can be achieved. We want you to be satisfied with your purchase so please let us know how we can help. - Chaise Sofas

"Very happy with the service and product. Good value. Good helpful verbal instructions and assistance to load onto trailer" - Len - Greenmount WA

"Excellent customer service. Fashionable, practical, comfortable, versatile and easy to assemble. Good value" - Paula - Wattle Grove WA

"Good value for money. Nice finished product which was easy to assemble. Excellent service thanks" - Mohd - Canningvale WA

"Picked up the sofa okay but upon assembling realised one set of feet were missing so had to drive back to the store to pick them up. Inside to sofa there are small anti moisture packets stapled to the inside with "keep away from children" written on. These packets spilled tiny balls all over the place, I have a six month old and it was quite a concern as he put every thing in his mouth. This is quite dangerous. When placing the cushions on the sofa, found one cushion quite deflated compared to the rest, as if it was only half stuffed. An inconsistent product. Apart from those issues the sofa is good value for money. It is big and comfortable. Staff were very helpful and friendly." - Peter - Forrestfield WA

Thanks for taking the trouble to send through your feedback notifying us of your concerns and providing us your compliments. We're sorry about the missing feet. We trust you managed to assemble the sofa satisfactorily after collecting the extra set from our Bayswater warehouse. Apologies about the broken desiccant bag. This does happen occasionally, but is quite rare. The desiccant is to remove moisture during transit. We're glad you noticed the warning to keep this away from children. A simple sweep or vacuum clean up is usually all that is required. Regarding the 'deflated' cushion - we'll be happy to exchange for a fuller cushion if you wish. We're glad you felt your new Chaise Sofa is good value for money and you like our service. Let us know if you wish to exchange the cushion and we'll have one ready for you. - Chaise Sofas

"We absolutely love the Chaise Sofas we purchased. The quality is really great and the price is even better. We found it really easy to assemble and it looks great in our house. We have recommended the place to all our family and friends." - Beatrice - Dayton WA

"Very impressed with my new sofa/chaise. I like the firm cushions and the colour/fabric and the design. The price was appropriate I think. Only complaint would be the assembly instructions. Not enough pieces were labelled as there were the L/R options which made it very very confusing and a 2 hour job to assemble - and I'm very competent in such things. The instructions (from and English speaking person) should be placed on the website - that would help. Overall an 8." - Julie - Gosnells WA

Thanks for taking the time to send through your feedback. Your comments help us to improve. Sorry that all of the parts were not correctly labelled as they should have been. We'll pass this on to the manufacturer to make sure they do better in future. The assembly instructions are available here. - Chaise Sofas

"Bought sofa online. Easy to order and Chaise Sofas delivered at the specified time on the specified day. Extremely happy with service from beginning to end. Sofa is comfortable and looks lovely in the lounge of our new home." - Linda - Southern River WA

"I normally say "you get what you pay for " and to be honest, I think I got more on this occasion. The service was excellent. They took time to explain how it goes together and it was as easy as they described. The product is great value for the price and I'm not being paid to say that. The sofa looks stunning. I am extremely pleased with my purchase. Thank you." - Andy - Wandi WA

"Nice people to deal with; value for money; terrific delivery service. Delivered 20 minutes after we left the warehouse. Overall we were very pleased" - Gordon - Alfred Cove WA

"Thanks so much for a wonderful, friendly service. Your dedication to customer service is second to none. Highly recommend Chaise Sofas. Great products at great prices!" - Christian - Thornlie WA

"Great price, great product and delivered the same day...fantastic service. Will definitely let my friends know about this little Gem of the Sofa industry :)" - Mandy - Baldivis WA

"Really good experience overall. Easy to purchase and put together. Delivery driver was good but was meant to arrive at 5:30 and didn't arrive till 7pm." - Freya - Wembley WA

"No hassle experience. Simple as select your sofa online view at warehouse and arrange delivery. Then the fun part starts, so easy to assemble it really took me only around 20 mins as told by friendly and efficient Bayswater staff. Highly recommend." - Dean - Embleton WA

March 2016

"Thank you so much for the amazing way I was treated by your company and the great way you handled my request. The service was above the normal well done." - Mike - Maylands WA

"Fantastic service and great prices" - Amanda - Baldivis WA

"Awesome customer service, good price, quick delivery, very good after sales service! Love it would recommend to all of my friends" - April - Mount Hawthorn WA

February 2016

"Our new sofa looks amazing, so modern & so comfy. Assembly was pretty straight forward & easy to do & gave us no hassle. Customer service was excellent as we arrived at the warehouse by appointment on a Sunday to buy & instead of making us wait they went out of their way & dropped the new sofa to our home the same day within the next two hours. Enjoyable & excellent service all round, would definitly recommend." - Lyndsey - East Victoria Park WA

"Great customer service and value for money." - Anon - WA

"Fantastic furniture am delighted with it." - Maurice - Hamersley WA

"Fantastic service, fast delivery and I love the sofa! Highly recommend this company. Thanks again!" - Alesha - Innaloo WA

"Very happy with product and very good customer service, only concern was instructions where wrong however very good help over phone." - David - Aveley WA

"I love my new couch! Amazing value for money! The viewing and buying was professional, friendly, hassle free and so quick! The delivery service was just as fantastic, reliable, friendly and full of helpful tips for assembling the couch! Five stars all round! Thank you so much Chaise Sofas!" - Grace - Como WA

"Great customer service. We knew exactly what we wanted and fell in love with the first lounge we saw with Chaise Sofas at half the price. Thanks guys:) Will be recommending !!" - Jess - Alkimos WA

"Impressive quality. Great value. Excellent customer service." - Kim - Secret Harbour WA

"I saw the couches advertised on Gumtree, I sent a message and got a very prompt response. Was very happy with the service and my new couch is great!! Thanks heaps :- )" - Sarah - Perth WA

January 2016

"Good price, good quality and customer service" - Eric - East Victoria Park WA

"Very good for the money." - Anon - WA

"Excellent service thanks." - Owen - Bassendean WA

"Popped into the warehouse at Bibra Lake to view sofa. Was served professionally and friendly by owner. Ordered the sofa over the phone that evening once we had done our research and then decision had been made and picked it up the following afternoon. Would highly recommend Chaise Sofas." - Kylie - Parklands WA

"We had excellent service from Gay and we are really happy with the sofa." - Michelle - Stirling WA

"I really appreciated the great customer service offered and helpful assistance. This was great when I needed to swap some parts. Great sofa and will definitely recommend to other friends thank you so much for your help and friendliness" - Morgan - Scarborough WA

"I purchased the Preston three seater sofa which included two free cushions. On the day the sofa arrived I managed to assemble this single-handedly (I'm a female in her 30s). It took me just over an hour to assemble it. I strongly advise reading and understanding the instructions prior to the sofa assembly to make it an easy process. Thankfully the manager from Chaise Sofas had also given me the tip to place the sofa on its side as this made it much easier to assemble. Many furniture stores I've visited have a very long seat depth which potentially causes back pain from a poor seating position. Thankfully the seat depth for the sofas at this company suits most people. People who have overly long legs may find the seat depth a little short. The back cushion provides good lumbar and back support. As my lounge has timber floors I had stoppers (purchased from Bunnings) attached to the bottom of each sofa leg to minimise the sofa from sliding. If you have carpet in the lounge then this won't be a problem otherwise stoppers (or a rug) will have to be purchased. All in all it is a great product at an affordable price." - Emily - Rivervale WA

"Great, friendly service. One cushion was torn when we unpacked the box. The staff were apologetic and changed the cushion immediately. My only concern is the actual couch tends to move (on wooden floorboards) very easily. A little too easy for the kids! Have put the non-stick lining under each leg which helps eliminate the movement." - Bozana - Bayswater WA

Thanks for your feedback. The nylon buttons under the feet are designed to protect your floor, but do allow the sofa to move when on a polished or tiled surface. We recommend castor cups be placed under the feet to protect floors and prevent movement. Castor cups can be purchased from any good hardware store for just a few dollars. - Chaise Sofas

"Great, thank you for the advice. I will try that." - Bozana

"Love the lounge. Had been looking for weeks online and looking in all the furniture stores. I searched Google for sofa bed and I found your link by accident when I was searching ebay and there was just the one I loved. Lovely people and great service" - Rikki - Applecross WA